If your country is not listed please contact us for a price quote before buying.
*Free delivery to UK Mainland only with subsidised rates to Highlands, Islands & Europe. We highly recommend using a mobile number for your UK delivery contact info so that you will receive text alerts from the courier with an estimated day & time of delivery.
Returns for refund
hope that you'll be delighted with your purchase from Babythingz, however we do
realise that sometimes you may need to return the goods to us. Please check all
the details carefully and email or telephone us with any questions before
buying so as to minimise the need for returns.
If you are not 100% happy with your purchase please email to arrange a returns
reference prior to the goods being sent back to us.
item must be unused, in the original packaging (including box, wrapping etc)
and returned to us within 14 calendar days of receipt for a full purchase price
refund (refund excludes postage / shipping / insurance).
the item has been sent in error or is damaged upon arrival please contact us
immediately, we will arrange for a new item to be sent and for the faulty / damaged
item to be returned at no further cost to you.
send all returns to:
Unit 8d North Tyne Ind. Estate
Newcastle Upon Tyne
Tel: (+44) 0191 266 1190
Please be aware that all items purchased in new condition and
then used or worn (even once) are not returnable!
include a copy of your original sales invoice and returns reference, clearly
explaining what action you would like us to take. Make sure that the goods are
packaged safely and securely in their original packaging, and that you use a
signed for service with adequate insurance to cover the value of the equipment
to return the goods. We strongly recommend that you use a reputable courier,
such as Royal Mail for smaller items or Parcelforce for larger items.
Please note that responsibility foranyproduct returned remains with
you until such time as we receive it and a member of our staff has signed for
receipt of the goods.
Returns for exchange
you wish to exchange an unused product, please contact us within 3 working days
of receiving the item(s), we are happy to credit the original purchase price
(excluding shipping/handling costs) against any of our other items.
Shipping/handling fee's are due on replacement product(s) and can be paid via
Paypal or credit/debit card.
If you have received the wrong goods?
contact us within 3 days of receipt if you think that you have received the
wrong goods,please do not use the goods!We will make every effort to resolve
things in the most convenient way possible, and at no further cost to you.
If your goods have developed a fault?
products are backed by a manufacturer's warranty from the date of purchase.
Please contact us, with your original Order Number to hand, this can be found
at the top left hand of your sales invoice. If you experience a problem with
your goods we will help to resolve the situation in a timely and professional
manner. If a manufacturing fault develops within the 30 days of receipt all
shipping/handling costs will be covered by Babythingz, if a fault develops
outside of 30 days then the shipping costs are the responsibility of the buyer
(please review returns instructions above).
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