Returns for refund
We hope that you'll be delighted with your purchase from Babythingz, however we do realise that sometimes you may need to return the goods to us. Please check all the listing details carefully and email or telephone us with any questions before buying so as to minimise the need for returns.
Return requests must be received within 14 days of receipt of goods by email to firstname.lastname@example.org
Please ensure the following details are included with your request for a returns reference (RT#) prior to the goods being returned:
Order number or ID
Reason for return
PLEASE NOTE that Mattresses, Sleeping Bags and other hygienic products cannot be returned once the packaging has been opened. The goods must be in their original, brand new saleable condition (completely unused), must be in the original packaging with bags intact and tags attached and returned to us within 14 calendar days of receipt for a full purchase price refund (excluding postage, shipping, insurance). Refunds will be made by the original payment method within 7 business days of receipt (providing the return criteria are met). The cost of returning the item is the responsibility of the buyer. If the item has been sent in error or is damaged upon arrival please contact us immediately, we will arrange for a new item to be sent and for the faulty/damaged item to be returned at no further cost to you. The returns policy does not apply to used items or custom/special orders (i.e. custom size orders).
Please send returns to:
Unit 8d North Tyne Ind. Estate
Newcastle upon Tyne
Tel 0191 2702362
Buyers should be aware that all items purchased in new condition and then used or worn (even once) are not returnable!
Ensure a copy of your original Sales Invoice and supplied returns reference (RT#), the goods are packaged securely in their original packaging, and that you use a signed for service with adequate insurance to cover the value of the item to return the goods. We strongly recommend that you use a reputable carrier. Please note that responsibility for any product returned remains with you until such time as we receive it and a member of our staff has signed for receipt of the goods.
Returns for exchange. If you wish to exchange an unused product, please contact us within 2 working days of receiving the item(s), we are happy to credit the original purchase price (excluding shipping/handling costs) against any of our other items. All shipping/handling fee's are the responsibility of the buyer.
What if you have received the wrong goods? Please contact us within 2 days of receipt if you think that you have received the wrong goods, but please do not use the goods! We will make every effort to resolve things in the most convenient way possible, and at no further cost to you. Once goods have been used even if they differ from those ordered, they cannot be returned.
What if your goods have developed a fault? All new products are backed by a manufacturer's guarantee from the date of purchase. (Manufactures warranties range from 6 months to 24 months) Please contact us with your order reference/number if you experience a problem with your goods and we’ll strive to resolve the situation in a timely and professional manner. If a manufacturing fault develops within 30 days of receipt all shipping/handling costs will be covered by your warranty (UK Mainland customers only), if a fault develops outside of 30 days then the shipping costs are the responsibility of the buyer (please review returns instructions above). Outside of 30 days goods will be repaired/replaced at the discretion of the manufacturer.